For help with the Tilt Five® hardware or technical issues, below are answers to common problems.
Have your Tilt Five®? Head to our Get Started page to help you set it up!
Our most frequently asked questions are on our FAQ page.
Developers can check out our Developer FAQs
You've received your Tilt Five®? Great! Head to our Get Started page to download the drivers and to help you set it up!
Need Help? Email email@example.com or use the HELP chat on our website. We're here to help!
Still looking for answers?
Check some of our most frequently asked questions.
If you are experiencing issues with the glasses, please see the topics below for troubleshooting suggestions:
If the Tilt Five® glasses are plugged into your PC’s USB port, and you’ve launched a Tilt Five supported experience, but you are not seeing any projected images when looking at the Gameboard, please see the topics below for troubleshooting suggestions:
The latest Tilt Five Drivers can be found and downloaded from tiltfive.com/downloads. If you do have the latest drivers please reinstalling them.
Update your Windows OS to the latest version to update drivers and other Windows components that may be required for Tilt Five to operate. Click here for instructions to update Windows.
Open the Tilt Five Control Panel. It can be found by typing "Tilt Five" into your Windows Search bar.
If you cannot locate the Tilt Five Control Panel with these steps, you may be missing the Tilt Five Drivers. The latest Tilt Five Drivers can be found and downloaded from tiltfive.com/downloads.
If the Tilt Five® Glasses are ready for use, it will show up in the Control Panel like so:
If your Tilt Five® Glasses still do not show up in the Tilt Five Control Panel, you may be having USB connection issues.
Make sure the USB cable is plugged into the glasses all the way. To ensure your cable is plugged in properly to your Glasses, there are guides located at the top and bottom of the cable to direct it. The connection is designed to be tight because you'll be moving your head while wearing the glasses and we don't want them to disconnect.
Push on that curved edge of the USB cable until it is flush with the frame and there is no space between the cable and the USB-C port on the glasses.You’ll feel it firmly click into place and then your glasses should show as “Ready (standby)” in the Tilt Five Control Panel.
Below is a picture showing the glasses NOT fully plugged in for your reference.
If you've tried all of the steps above and you still need further assistance, please email firstname.lastname@example.org and provide diagnostic logs from the Tilt Five Control Panel app. Even though the glasses are not connected or displaying, the logs may still provide insight into the underlying issue insight into the issue. Click this link for instructions to capture logs.
For some users the glasses may feel warm.
Please make sure you are using our latest drivers available at tiltfive.com/downloads. Our dev team is working on multiple ways to help optimize cooling via software updates along with adding other system features. This includes upcoming projector sleep mode improvements and glasses multi-core processor support to help reduce heat.
The glasses can operate at high temperatures without overheating. For overheating glasses one or both of the projectors can shut off and stop displaying either for a few seconds or longer until they cool off. If this is happening, or if you think your glasses are getting unreasonably warm, please email diagnostic logs from the Tilt Five Control Panel app to email@example.com. These logs will help identify if there are any issues. Click this link for instructions to capture logs.
The fans in the Tilt Five glasses start running as soon as the glasses are plugged in and will make some amount of whirring noise, this is normal and is necessary to maintain a good operating temperature of the glasses during use.
Our dev team is always looking for additional ways to optimize cooling via software where possible along with adding other system features. This includes upcoming projector sleep mode improvements and multi-core processing support to help reduce heat in the glasses.
If you feel the fan is too loud or it is emitting a high pitched buzzing, please email a video recording of the fan noise to firstname.lastname@example.org. We can review if the fan is louder than normal and provide assistance.
We currently do not sell longer cables at this time but it is something we are considering for the future.
If you are eager to have additional cable length, we recommend using one of the following USB extension cables or USB hubs (which include an extension cable). We have tested these internally and can confirm they work on a variety of Windows based PCs. Your experiences may vary depending on the make & model of PC you are using. Please note that you may have to also use the USB C-to-A adapter that came with your kit to use these solutions:
USB Extension Cables:
Members of the Tilt Five Community are listing USB cables and hubs that they have been able to use on our Discord. You are also welcome to try these solutions but you may encounter hardware compatibility issues.
A word of caution if you are buying third-party USB cables to replace the one that comes with the Tilt Five glasses. Typical USB cables will not be molded to fit or seat properly into the Tilt Five glasses and may unexpectedly disconnect from the glasses during use. Note also that we have discovered many USB cables marked as being USB 3.0/3.1 on retail websites like Amazon.com do not actually meet the minimum specifications of either USB C or USB 3.0 for data bandwidth or power transmission – both necessary for the Tilt Five glasses to function.
If you are successfully using an extension cable or hub not listed here, we would like to hear about it. Please email email@example.com with the make the and model or a link to where the cable may be purchased. Our hardware team frequently conducts compatibility testing of commercially available USB cables on different PC hardware. This will help us update our list with more cable and hub options for the Tilt Five community.
If you are experiencing issues with the Tilt Five® Wand controller, please see the topics below for troubleshooting suggestions:
Press the T5 Button for about 1 second to wake it up. If the LED doesn’t turn on then try replacing the batteries.
Hold the T5 Button for about 5 seconds until the LED turns solid red and then release.
The Tilt Five Wand Controller has an LED light that will show its connection status. See below for the meaning of the different LED indicators.
LED off/not flashing
LED flashing blue
LED flashing red
LED solid blue
Your wand comes pre-paired with your glasses in the factory. But, if for some reason, the pair was broken, follow the instructions below:
Your wand LED will flash blue to indicate it has successfully paired.
Also, a flashing red LED means the wand is paired with a set of glasses and is trying to connect. If the glasses show as “ready” in the Tilt Five Control Panel and the LED is still flashing red, try replacing the batteries.
Please email firstname.lastname@example.org if you need further assistance with wand pairing.
To better assist you with some technical issues, Tilt Five may request that you provide a diagnostics log from your Tilt Five Control Panel. This log is recorded only when you enable it and, when shared with Tilt Five, will help our technical support team analyze the performance of your Tilt Five hardware.
Please ensure you have updated to the latest drivers available at tiltfive.com/downloads. You can provide diagnostic logs from the Tilt Five Control Panel app by following the steps below:
As soon as we receive a copy of your logs we can have someone from the dev team take a look, to hopefully provide some insight into the issue. Please note it may take a few business days for us to get back to you, thanks in advance for your patience!
When you plug in your Tilt Five to a Windows PC it will often become the default sound output device, similar to when you plug in a set of headphones. The screenshot below shows the what it looks like in Windows when the Tilt Five glasses are selected as the audio output device. If you’re not hearing audio you may need to select the Tilt Five glasses as your audio output device.
If you’re not hearing any audio or the volume is low, please check the following volume settings:
In Windows: Adjust the System volume in the Windows Volume Mixer. This can be found in either of the following locations:
In Software: Most software will have it’s own sound settings, usually in an options or settings menu, that may be set too high or too low by default that you can adjust.
Please note that the audio crackles could be impacted by your Windows sound settings.
In addition to the System volume in the Windows Volume Mixer found at Settings > System > Sound > Volume mixer, games, and other software can have their own sound settings that may be set too high or too low that you can adjust.
There are also Windows-level sound controls for Windows audio devices that you can also adjust for each device speaker. Go to Settings > System > Sound and select the Tilt Five Headset Audio device to see its volume controls for each audio channel as pictured below from Windows 11. Lowering the volume on the right or left speaker may help with the audio crackling issue.
Please email email@example.com if the above steps do not resolve the audio crackling issue and you need further assistance.
When looking at the physical ports on your computer, a USB 3.0 (or faster) port, may be marked by any of the following:
Many computer manufacturers do not clearly mark USB port versions. Unsure if your computer has USB 3.0 ports? Use the Windows Device Manager to check:
Remove the Gameboard from the plastic sleeve. Then slowly remove the thin protective film from the retroreflective surface of the Gameboard prior to use.
Some Gameboards may smell like freshly printed ink once unpacked. That smell will dissipate quickly and is non-toxic.
Most marks and blemishes can be easily cleaned off the gameboard. Here are a couple of ways to do that:
Please note there may be visible splotches on the gameboard until the water or window cleaner fully evaporates.